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Privacy Policy

Last Updated: 4th September 2025​

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Elevate Learning ("we", "our", "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website www.elevatelearning.co.uk (the “Website”) or our tutoring services.

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1. Information We Collect

We may collect and process the following information:

  • Parent/Guardian Information: name, email address, phone number, billing details.

  • Student Information: name, age, year group, learning needs, and subjects of interest.

  • Special Educational Needs (SEN) Data: information shared with us to help tailor support.

  • Technical Data: IP address, browser type, and cookies when you use our Website.

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2. How We Use Your Information

We use the information we collect to:

  • Provide personalised tutoring sessions.

  • Communicate with you regarding bookings, schedules, and payments.

  • Tailor resources and support to meet your child’s learning needs.

  • Improve our services and Website.

  • Comply with legal or regulatory obligations.

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3. Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Contract: to deliver tutoring services you book with us.

  • Consent: where you have given explicit consent (e.g., sharing SEN details).

  • Legitimate Interests: to improve our services and maintain business operations.

  • Legal Obligations: to comply with financial and safeguarding requirements.

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4. Children’s Privacy

  • We only collect personal information about children when it is provided by a parent or guardian.

  • Parents/guardians remain responsible for managing their child’s data.

  • We do not use children’s data for marketing purposes.

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5. Sharing Your Information

We will never sell or rent your personal data. We may share information with:

  • Tutors working with your child, only where necessary.

  • Service providers (e.g., payment processors, IT systems) under strict confidentiality agreements.

  • Legal or regulatory authorities if required by law.

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6. Data Storage and Security

  • All data is stored securely in compliance with UK GDPR.

  • We use appropriate technical and organisational measures to protect data from loss, misuse, or unauthorised access.

  • We only keep personal data for as long as necessary to provide services or meet legal obligations.

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7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of personal data (subject to legal requirements).

  • Withdraw consent at any time (where consent is the lawful basis for processing).

  • Object to certain types of data processing.

  • Lodge a complaint with the Information Commissioner’s Office (ICO).

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8. Cookies

Our Website may use cookies to improve user experience and monitor Website performance. You can manage cookie preferences through your browser settings.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our Website with the latest “Last Updated” date.

 

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Elevate Learning
Email: info@elevatelearninguk.co.uk

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